These Terms of Service (“Terms”) are a legal agreement between you (“Customer”) and our jewelry store. By accessing our online platform, physical store, browsing products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and all applicable laws and regulations worldwide. If you do not agree to any part of these Terms, please do not use our services or make purchases.
1. Acceptance & Modification
Your use of our services or purchases constitutes acceptance of these Terms and any updates we may make. We reserve the right to modify these Terms at any time without prior notice. Your continued use of our services after modification means you accept the revised Terms.
2. Eligibility & Account Management
To purchase our jewelry, you must be at least 18 years old, or have legal consent from a parent or guardian if you are a minor, and have full legal capacity to enter into a binding purchase agreement. If you create an account, you agree to provide true, accurate, and up-to-date personal information. You are solely responsible for maintaining the confidentiality of your account and notifying us of unauthorized use.
3. Product Description & Authenticity
All jewelry products are truthfully described, including materials, dimensions, and details. Product images are taken to reflect the actual appearance, but minor color differences may exist due to screen resolution, light, or natural material characteristics. We guarantee all products are 100% authentic, free from counterfeiting. We reserve the right to correct pricing or description errors without notice.
4. Order, Payment & Shipping
- Order: Confirmed after payment verification and stock check. We may cancel orders for stock shortage, pricing errors, fraud, etc., with full refund within 3-5 days.
- Payment: Prices are final, excluding taxes, customs duties, shipping and insurance (borne by you). Full payment is required; failure leads to order cancellation.
- Shipping: We ship worldwide, processing time 1-3 business days, tracking provided. Delivery time varies by destination; you are responsible for incorrect address.
5. Returns, Refunds & After-Sales
- Non-quality returns: Unworn, undamaged items with original packaging (30 days), you bear shipping and customs fees.
- Quality issues: Contact us within 7 days with proof for free return, refund, or replacement.
- Customized items: Non-returnable unless defective.
- Improper use damage: Not covered by after-sales service.
- Refunds: Processed in 5-7 days to original payment method.
6. Intellectual Property & Prohibited Conduct
- Intellectual Property: Our designs, images, and logos are exclusive; unauthorized use is prohibited.
- Prohibited Conduct: No fraud, counterfeiting, unauthorized account use, or illegal activities. We may cancel orders or suspend services for violations.
7. Privacy & Liability
- Privacy: We collect necessary personal info, protect data security, and do not share without consent.
- Liability: We are not liable for indirect damages; liability is limited to the product’s purchase price.